Relational Interventions: Methods to Deepen Collaboration, Interdependence and Systemness

Improving Work Processes with Relational Coordination

Relational Interventions:
Methods to Deepen Collaboration, Interdependence and Systemness
September 25-26, 2018 |  Boston, MA |  Go to Online Registration & Payment

Systemness is the new frontier in improving organizational performance. There’s little additional gain to be made (and, in fact, there’s probably harm) from pushing individuals to work even harder, faster or more efficiently. They’re already maxed out. The focus of leading-edge work is shifting from individuals to systems: how can individuals and/or work groups collaborate more effectively? How can they better coordinate their interdependent tasks, respectfully share observations from their unique lines of sight, respond quickly and in tandem to rapidly changing circumstances, and find greater meaning and motivation in their common purpose?

Brandeis University researcher Jody Hoffer Gittell has developed a theory, Relational Coordination, that identifies 7 dimensions of communication and relationship that support effective collaboration. Extensive research in multiple industries shows that higher levels of Relational Coordination are associated with higher levels of quality; efficiency; customer/client/patient satisfaction; workforce satisfaction, well-being and resilience; and organizational learning and innovation.

Program Description

In this 1.5-day workshop you will learn through your own first-hand experience a variety of interventions to improve relational coordination, with the goal of enhancing systemness and improving performance for collaborations at any level of scale. You will learn methods for:

  • making interdependence visible and manageable,
  • establishing trust and shared purpose between individuals and/or workgroups,
  • creating a systems view by facilitating constructive conversations to explore differences in perspective,
  • managing interdependence by means of feedback and aligned work processes,
  • exploring and aligning divergent stakeholder goals.

We will also discuss how to integrate relational, structural and work process interventions. You will leave with a personal implementation plan for applying these methods to a work process back home.

Please note that the original workshop in this series (Integrating the RC Survey into Interventions) focuses on how to use the Relational Coordination Survey as an intervention — how to set it up, interpret it, share back results and use it to guide the choice of interventions. This new workshop picks up right where the original workshop leaves off, with a deep dive into interventions. You can take just one workshop or you can take them both, and in either order. Neither is a prerequisite for the other. However, people who have not taken the RC Survey workshop will be asked to complete a 1-hour self-study module in advance. Both workshops can help you prepare for RC Certification (though they are not required, and certification is not awarded based on attendance).

Faculty

Diane B Rawlins, principal at InsideOut Consulting LLC, has been working with health care leaders and clinicians for 30 years as a consultant, coach, facilitator and teacher. Her work is anchored in helping health care professionals learn how to lead, adapt and thrive in a world of high volume and high velocity that calls for everything we’ve got to give. An early participant in the formation of the positive psychology movement, Diane was a founding partner of Appreciative Inquiry Consulting, LLC, a global consultancy committed to creating positive transformation in organizations and communities. In 2001, she co-founded Leading Organizations to Health, a nationally acclaimed institute on leading change in healthcare, where she continues to serve as senior faculty. Diane is also a facilitator with The Center for Courage & Renewal, an affiliate at Cambridge Leadership Associates, and serves on the Advisory Board of the Relational Coordination Research Collaborative at Brandeis University. 

Anthony L Suchman is a primary care physician, Clinical Professor of Medicine at the University of Rochester, and senior consultant and founder of Relationship Centered Health Care, LLC. Drawing upon diverse interests and experiences, Tony’s work focuses on improving human interaction and collaborative decision-making across all levels of healthcare — from the front lines of patient care to the executive suite and boardroom. His most recent book, Leading Change in Healthcare: Transforming Organizations Using Complexity, Positive Psychology and Relationship-Centered Care, has recently been published by Radcliffe Publishing. Dr. Suchman received his MD degree from Cornell University and an MA in Organizational Change from the University of Hertfordshire.

 

Additional Details

Participants' Comments (from Integrating the RC Survey into Interventions Workshop)

“It was a very useful workshop that has broadened my understanding of the use of relational coordination in the workplace and the techniques for facilitating the intervention."
“It was a pleasure to see two very skilled facilitators — working together in a highly professional manner, making more synergy.”
“I liked the organization of the workshop, the knowledge exchanged and the open-mindedness of all the attendees.”
"I learned to more clearly determine the focus of the survey and align with client context and goals."
“It was useful to learn how to interpret the data and consider appropriate interventions.”
“The review of the survey development process was critical for me."
"It was helpful to be able to work on interpreting different sets of results.”
“Doing the role plays helped me helped me recognize how I might really enact the process and the barriers/realities I might encounter.”
“The course was very concrete; the combination of examples and evidence based knowledge made it an eye-opener in many ways.”
“I valued the discussions of real practices; structural problems.”
“I appreciated the engaging nature of the learning environment fostered by the instructors and the participants.”

Relational Coordination Certification 

Please note that the original workshop in this series (Integrating the RC Survey into Interventions) focuses on how to use the Relational Coordination Survey as an intervention — how to set it up, interpret it, share back results and use it to guide the choice of interventions. This new workshop picks up right where the original workshop leaves off, with a deep dive into interventions. You can take just one workshop or you can take them both, and in either order. Neither is a prerequisite for the other. However, people who have not taken the RC Survey workshop will be asked to complete a 1-hour self-study module in advance. Both workshops can help you prepare for RC Certification (though they are not required, and certification is not awarded based on attendance). This workshop and the certification process are separate and distinct programs. More information about the Certification Program.

Logistics

The workshop will be September 25-26, 2018 and will be hosted by the Institute for Public Service, Sawyer Business School, Suffolk University in Boston, Massachusetts. People who have not taken the RC Survey workshop will be asked to complete a 1-hour self-study module in advance.

Workshop Location: Suffolk University/ Sargent Hall, 120 Tremont Street in Boston, MA.
Course Hours: Day one: 8:00-4:30 pm; Day Two: 8:00-12:00
Hotel Options: See brochure for hotel options

Fee Information

Included in the registration fee of $2,650 are the independent study materials, continental breakfast and lunch on Day 1, continental breakfast  on Day 2. You can register here or download the registration form and mail it in with a check for your registration fee. Please contact the hotel separately for accommodations. (info under Location above)

There are discounts for groups from the same organization. A 33% discount is available to full time graduate students. A 10% discount is available to RCRC (Relational Coordination Research Collaborative) partners. For this course only, a special rate of $300 is available for RCRC Student Partners. Please contact us if you’d like to arrange for any of these discounts. 

We will process workshop applications in the order in which they are received. If you need to cancel after you register we cannot offer refunds for workshop registrations but you can transfer your fee to another course or to another person. 

Sponsor a Workshop

Contact us if you'd like to sponsor a course at your organization.

For More Information

Contact Tony Suchman at asuchman@rchcweb.com or call 585.721.9187.

Thanks for your interest and we hope to see you at our next workshop!

ONLINE REGISTRATION FORM + PAYMENT