Why Choose Us?

Within every management and clinical task in health care (and other industries) there are both technical and social dimensions that must be addressed skillfully and mindfully. Yet most leaders are prepared only for the technical dimension. People and performance suffer as a result - patient/clients, staff, and leaders, too. My colleagues and I help leaders build their skills on the social side of the equation, and to fully integrate the social and technical dimensions of their work. We also help them with large scale change projects, including culture change.

We have been leaders in developing and implementing approaches to Relationship-Centered Administration, the backstage administrative process necessary to provide Relationship-Centered Care to patients and their families. We are also leaders in developing applications of Relational Coordination in organizational interventions to improve teamwork, task integration and coordination in collaborations ranging from work teams to whole-institution projects to inter-institutional partnerships.