Jody Hoffer Gittell is a professor of management at Brandeis University’s Heller School
for Social Policy and Management, and director of the Relational Coordination
Research Collaborative. She has written dozens of articles, as well as books The Southwest Airlines Way: Using the Power
of Relationships to Achieve High Performance; Up In the Air: How the Airlines Can Improve Performance by Engaging
Their Employees; and Sociology of
Organizations: Structures and Relationships. In High
Performance Healthcare: Using the Power of Relationships to Achieve Quality,
Efficiency and Resilience, she presents her findings from ten years of
research in the healthcare industry. In her newest book Transforming Relationships for High Performance: The Power of Relational Coordination, she
explores the multi-interventional process that enables sustainable scalable
change. Before joining
the faculty at Brandeis University, Dr. Gittell received her PhD from the
Massachusetts Institute of Technology Sloan School of Management and taught at
the Harvard Business School.
Anthony L Suchman is a practicing physician, Clinical Professor of Medicine at the University of Rochester, and senior consultant and founder of Relationship Centered Health Care. Drawing upon diverse interests and experiences, his work focuses on improving human interaction and collaborative decision-making across all levels of healthcare – from the front lines of patient care to the executive suite and boardroom. His most recent book, Leading Change in Healthcare: Transforming Organizations Using Complexity, Positive Psychology and Relationship-Centered Care, has recently been published by Radcliffe Publishing. Dr. Suchman received his MD degree from Cornell University and an MA in Organizational Change from the University of Hertfordshire.
Diane Rawlins, principal at InsideOut Consulting LLC, has been working for over 25 years as a consultant, coach, facilitator and teacher with healthcare leaders and clinicians. Her work is anchored in helping people learn how to thrive and adapt in a world of high urgency, velocity, volume, as well as opportunity and possibility. Diane was a founding partner of Appreciative Inquiry Consulting, LLC, a global consultancy committed to creating positive transformation in organizations and communities. She is currently an affiliate at Cambridge Leadership Associates, as well as a senior consultant for Stanford Health Care. A current focus of her consulting practice is integrating Lean process improvement with adaptive and relational leadership approaches to animate the core Lean principles of respect and continuous improvement.
Søren Bjerregaard Kjær is a sociologist and works as a consultant at TeamWorkingLife
(TeamArbejdsliv in Danish) in Denmark. Through his career, he has worked with
cooperation, learning and wellbeing at work from different organizational
perspectives. Soren is especially interested in how to combine a focus on
creating and maintaining high performance and quality with improvement of
well-being at work. Soren has recently worked with improving relational
coordination in a Danish municipality. The project is one of the major Danish
projects including several interventions and both baseline and follow-up
measurements of RC through more than 1½ years.
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