Improving Work Processes with Relational Coordination
Advanced Methods for Improving Relational Coordination:
A Toolkit for Leaders and Facilitators
Date To Be Announced | Location To Be Announced | Go to Online Registration & Payment
the new frontier in improving organizational performance. There’s little
additional gain to be made (and, in fact, there’s probably harm) from pushing
individuals to work even harder, faster or more efficiently. They’re already maxed
out. The focus of leading-edge work is shifting from individuals to systems:
how can individuals and/or work groups collaborate more effectively? How can
they better coordinate their interdependent tasks, respectfully share observations
from their unique lines of sight, respond quickly and in tandem to rapidly changing
circumstances, and find greater meaning and motivation in their common purpose?
Brandeis University researcher Jody Hoffer Gittell has
developed a theory, Relational Coordination, that identifies 7 dimensions of
communication and relationship that support effective collaboration. Extensive
research in multiple industries shows that higher levels of Relational Coordination
are associated with higher levels of quality; efficiency;
customer/client/patient satisfaction; workforce satisfaction, well-being and
resilience; and organizational learning and innovation.
In this 1.5-day workshop you will learn through your own first-hand experience a variety of interventions to improve relational coordination, with the goal of enhancing systemness and improving performance for collaborations at any level of scale. You will learn methods for:
- making interdependence visible and manageable,
- establishing trust and shared purpose between individuals and/or workgroups,
- creating a systems view by facilitating constructive conversations to explore differences in perspective,
- managing interdependence by means of feedback and aligned work processes,
- exploring and aligning divergent stakeholder goals.
We will also discuss how to integrate relational, structural and work process interventions. You will leave with a personal implementation plan for applying these methods to a work process back home.
Please note that the original workshop in this series (Integrating the RC Survey into Interventions) focuses on how to use the Relational Coordination Survey as an intervention — how to set it up, interpret it, share back results and use it to guide the choice of interventions. This new workshop picks up right where the original workshop leaves off, with a deep dive into interventions. You can take just one workshop or you can take them both, and in either order. Neither is a prerequisite for the other. However, people who have not taken the RC Survey workshop will be asked to complete a 1-hour self-study module in advance. Both workshops can help you prepare for RC Certification (though they are not required, and certification is not awarded based on attendance).
B Rawlins, principal at InsideOut Consulting LLC, has been
working with health care leaders and clinicians for 30 years as a
consultant, coach, facilitator and teacher. Her work is anchored in
helping health care professionals learn how to lead, adapt
and thrive in a world of high volume and high velocity that calls for
everything we’ve got to give. An early
participant in the formation of the positive psychology movement, Diane was a
founding partner of Appreciative Inquiry Consulting, LLC, a global consultancy
committed to creating positive transformation in organizations and communities.
In 2001, she co-founded Leading Organizations to Health, a nationally acclaimed
institute on leading change in healthcare, where she continues to serve as senior
faculty. Diane is also a facilitator with The Center for Courage & Renewal,
an affiliate at Cambridge Leadership Associates, and serves on
the Advisory Board of the Relational Coordination Research
Collaborative at Brandeis University.
L Suchman is a primary care
physician, Clinical Professor of Medicine at the University of Rochester, and
senior consultant and founder of Relationship Centered Health Care, LLC.
Drawing upon diverse interests and experiences, Tony’s work focuses on
improving human interaction and collaborative decision-making across all levels
of healthcare — from the front lines of patient care to the executive suite and
boardroom. His most recent book, Leading
Change in Healthcare: Transforming Organizations Using Complexity, Positive
Psychology and Relationship-Centered Care, has recently been published by
Radcliffe Publishing. Dr. Suchman received his MD degree from Cornell
University and an MA in Organizational Change from the University of