Advanced Methods for Improving Relational Coordination: A Toolkit for Leaders and Facilitators





Advanced Methods for Improving Relational Coordination:
A Toolkit for Leaders and Facilitators
Dates to be announced |  Virtual Program |  Go to Online Registration & Payment


This workshop will offer practical methods for building the relationships, shared vision, system view and communication practices that are essential for successful collaboration at any level of scale: from individuals on a team to organizational consortia. Join us to learn how to improve performance by harnessing the power of Relational Coordination.


Systemness is the new frontier in improving organizational performance. There’s little additional gain to be made (and, in fact, there’s probably harm) from pushing individuals to work even harder, faster or more efficiently. They’re already maxed out. The focus of leading-edge work is shifting from individuals to systems: how can individuals and/or work groups collaborate more effectively? How can they better coordinate their interdependent tasks, respectfully share observations from their unique lines of sight, respond quickly and in tandem to rapidly changing circumstances, and find greater meaning and motivation in their common purpose?

Brandeis University researcher Jody Hoffer Gittell has developed a theory, Relational Coordination, that identifies 7 dimensions of communication and relationship that support effective collaboration. Extensive research in multiple industries shows that higher levels of Relational Coordination are associated with higher levels of quality; efficiency; customer/client/patient satisfaction; workforce satisfaction, well-being and resilience; and organizational learning and innovation. In this 1.5-day workshop you will learn through your own first-hand experience a variety of interventions to improve relational coordination, with the goal of enhancing systemness and improving performance. You will learn methods for:

  • making interdependence visible, discussable and manageable,
  • establishing trust and shared purpose between individuals and/or workgroups,
  • exploring and aligning divergent stakeholder goals,
  • creating a systems view by facilitating constructive conversations to explore and integrate differing perspectives, and
  • managing interdependence by means of feedback and aligned work processes.

We will also discuss how to combine relational, structural and work process interventions. You will leave with a personal implementation plan for applying these methods to a work process back home.

Related Programs 

This workshop is one half of a two-part series of trainings certified by the Relational Coordination Collaborative. A companion workshop, Improving Work Processes with Relational Coordination: Integrating the RC Survey into Interventions, focuses on how to use the Relational Coordination Survey as an intervention — how to set it up, interpret it, share back results and use it to guide the choice of interventions.These two workshops are highly complementary without being duplicative. You can take either workshop alone or you can take them both, neither is a prerequisite for the other.Both can help you prepare for RC Certification for Professionals, but they are not required, and attendance does not automatically confer certification.  


Diane B. Rawlins, principal at InsideOut Consulting LLC, has been working with health care leaders and clinicians for 30 years as a consultant, coach, facilitator and teacher. Her work is anchored in helping health care professionals learn how to lead, adapt and thrive in a world of high volume and high velocity that calls for everything we’ve got to give. An early participant in the formation of the positive psychology movement, Diane was a founding partner of Appreciative Inquiry Consulting, LLC, a global consultancy committed to creating positive transformation in organizations and communities. In 2001, she co-founded Leading Organizations to Health, a nationally acclaimed institute on leading change in healthcare, where she continues to serve as senior faculty. Diane is also a facilitator with The Center for Courage & Renewal and an affiliate at Cambridge Leadership Associates.

Anthony L Suchman is a primary care physician, senior consultant and founder of Relationship Centered Health Care LLC and Clinical Professor of Medicine at the University of Rochester. Drawing upon diverse interests and experiences, Tony’s work focuses on improving human interaction and collaborative decision-making across all levels of healthcare — from the front lines of patient care to the executive suite and boardroom. His most recent book, Leading Change in Healthcare: Transforming Organizations Using Complexity, Positive Psychology and Relationship-Centered Care, was published by Radcliffe Publishing. Dr. Suchman received his MD degree from Cornell University and an MA in Organizational Change from the University of Hertfordshire.


Additional Details


Participants' Comments (from Integrating the RC Survey into Interventions Workshop)

“It was a very useful workshop that has broadened my understanding of the use of relational coordination in the workplace and the techniques for facilitating the intervention."
“It was a pleasure to see two very skilled facilitators — working together in a highly professional manner, making more synergy.”
“I liked the organization of the workshop, the knowledge exchanged and the open-mindedness of all the attendees.”
"I learned to more clearly determine the focus of the survey and align with client context and goals."
“It was useful to learn how to interpret the data and consider appropriate interventions.”
“The review of the survey development process was critical for me."
"It was helpful to be able to work on interpreting different sets of results.”
“Doing the role plays helped me helped me recognize how I might really enact the process and the barriers/realities I might encounter.”
“The course was very concrete; the combination of examples and evidence based knowledge made it an eye-opener in many ways.”
“I valued the discussions of real practices; structural problems.”
“I appreciated the engaging nature of the learning environment fostered by the instructors and the participants.”


Workshop Location: Virtual Program

Workshop Dates: April 27-29, 2022. People who have not taken the first level RC workshop are welcome to participate, and will be asked to complete a 1-hour self-study module in advance.


Fee Information

The registration fee is $2,250. Discounts are available for multiple participants from the same organization. A 33% discount is available to full time graduate students. A 10% discount is available to RCC (Relational Coordination Collaborative) partners. Please contact us if you’d like to arrange for any of these discounts. 

We will process workshop applications in the order in which they are received. If you need to cancel after you register we cannot offer refunds for workshop registrations but you can transfer your fee to another course or to another person. 

Sponsor a Workshop

Contact us if you'd like to sponsor a course at your organization.

For More Information

Contact Tony Suchman at or call 585.721.9187.

Thanks for your interest and we hope to see you at our next workshop!