Improving Work Processes with Relational Coordination: Integrating the RC Survey into Interventions | Go to Online Registration & Payment
Orientation: March 25, 2021
Instructional Blocks: April 8-10, 2021
Follow-up Group Coaching: May 21, 2021; July 15, 2021; September 15, 2021
This advanced workshop will help you learn how to use the Relational Coordination (RC) Survey in interventions to improve work processes and collaboration across the continuum from small co-located work groups to virtual teams to whole organizations and inter-organizational consortia. If you have experience in group facilitation or process consulting and want to take your understanding of RC to a higher level, we invite you to join us.
Effective teamwork takes more than a group of individuals skillfully carrying out their specialized tasks. It requires interdependence: the ability of the team members to understand how their work processes intersect and to respond to each other’s changing needs and circumstances. What’s more, they need to be able to do this on their own in real time, under conditions of performance pressure and uncertainty, and without waiting for direction from a supervisor. This is the relational core of teamwork and, at a higher level of scale, of successful system function.
Brandeis University professor Jody Hoffer Gittell named this quality of high-performing teams “Relational Coordination” and developed a theory to explain how it impacts performance and how organizations upoort or undermine its development. She also developed a survey instrument to measure it. Her groundbreaking research has demonstrated that teams with high scores on the Relational Coordination Survey achieve higher quality, work more efficiently, better satisfy their customers or patients, and enjoy more worker satisfaction and resilience.
Since 2009, physician-consultant-researcher Tony Suchman has been working with Jody to develop practical work applications of RC theory and the RC Survey, creating a powerful interventional approach for improving work processes, fostering positive work environments and improving performance. To share what they’ve been learning, they have developed this program for organizational leaders and both internal and external consultants.
The highly interactive “online” program consists of three parts. After an initial 1.5-hour welcome and orientation on Zoom, participants will pursue some brief independent study to gain foundational knowledge about the Relational Coordination model and its research base. Part 2 consists of three 4-hour online sessions on 3 consecutive days that will provide videos, case examples, instruction and practice in defining work processes to be studied, relational mapping, setting up the survey, interpreting it, sharing back the survey results and planning follow up activities that both foster RC and embody its principles of partnership and engagement. Part 3 consists of three 1.5-hour video conference calls to discuss and learn from participants’ actual work in progress. To tailor the session to your needs, we will ask you to submit brief reports before each conference call describing the stage and progress of a project that involves measuring and improving RC. (Having a project is not a requirement for participation; lots can be learned from others’ cases.) Faculty will provide reflections and offer insights to support your development over the course of this program.
If you have experience in group facilitation or process consulting and want to take your understanding of RC to a higher level, we invite you to join us.
Marjorie M. Godfrey, Ph.D., MS, BSN, FAAM, is Co-Director of The Dartmouth Institute Microsystem Academy and Lecturer for The Dartmouth Institute for Health Policy and Clinical Practice, Geisel School of Medicine at Dartmouth, Lebanon, New Hampshire. Dr. Godfrey is a national and international leader of designing and implementing improvement strategies targeting the place where patients, families, and care teams meet the clinical microsystem. She has lead interprofessional quality improvement education and practice with collaboration with academic nursing and interprofessional colleagues, front line systems of care, healthcare organizations, national professional organizations and health care systems around the world. Margie is co-author of two textbooks Quality by Design 2007 and Value by Design 2011 along with peer reviewed publication in national and international professional journals. She is the founder of The Dartmouth Institute Microsystem Academy and co-developed The Microsystem Coaching Academy in Sheffield, UK.
Anthony L. Suchman, MD, MA is a primary care physician, Clinical Professor of Medicine at the University of Rochester, and senior consultant and founder of Relationship Centered Health Care. Drawing upon diverse interests and experiences, Tony's work focuses on improving human interaction and collaborative decision-making across all levels of healthcare - from the front lines of patient care to the executive suite and boardroom. His most recent book, Leading Change in Healthcare: Transforming Organizations Using Complexity, Positive Psychology and Relationship-Centered Care, has recently been published by Radcliffe Publishing. Dr. Suchman received his MD degree from Cornell University and a MA in Organizational Change from the University of Hertfordshire.