Improving Work Processes with Relational Coordination
Integrating the RC Survey into Interventions
TBA | TBA | Go to Online Registration & Payment
This advanced workshop will help you learn how to use the Relational Coordination (RC) Survey in interventions to improve work processes and collaboration across the continuum from small co-located work groups to virtual teams to whole organizations and inter-organizational consortia. If you have experience in group facilitation or process consulting and want to take your understanding of RC to a higher level, we invite you to join us. This program will also help you prepare for the RC Certification.
Effective teamwork takes more than a group
of individuals skillfully carrying out their specialized tasks. It requires
interdependence: the ability of the team members to understand how their work
processes intersect and to respond to each other’s changing needs and
circumstances. What’s more, they need to be able to do this on their own in
real time, under conditions of performance pressure and uncertainty, and without
waiting for direction from a supervisor. This is the relational core of teamwork and, at a higher level of scale, of successful system function.
Brandeis University professor Jody Hoffer
Gittell named this quality of high-performing teams “Relational Coordination”
and developed a theory to explain how it impacts performance and how organizations upoort or undermine its development. She also developed a survey instrument to measure it. Her groundbreaking research
has demonstrated that teams with high scores on the Relational Coordination
Survey achieve higher quality, work more efficiently, better satisfy their
customers or patients, and enjoy more worker satisfaction and resilience.
Since 2009, physician-consultant-researcher
Tony Suchman has been working with Jody to develop practical work applications of RC theory and the RC Survey, creating a powerful interventional approach for improving work processes, fostering positive work environments and improving performance. To share what they’ve been learning, they have
developed this program for organizational leaders and both internal and external
The program is in three parts. It begins with
some brief independent study that presents foundational knowledge about the
Relational Coordination model and its research base. Part 2 consists of a 1.5
day workshop that provides instruction and practice in defining work processes
to be studied, setting up the survey, interpreting it, sharing back the survey
results and planning follow up activities that both foster RC and embody its
principles of partnership and engagement. The third part is a personal one-hour
consultation within 18 months of the workshop to help you as you plan or
conduct an actual intervention using the RC Survey.
Jody Hoffer Gittell is a professor of management at Brandeis University’s Heller School
for Social Policy and Management, and director of the Relational Coordination
Research Collaborative. She has written dozens of articles, as well as books The Southwest Airlines Way: Using the Power
of Relationships to Achieve High Performance; Up In the Air: How the Airlines Can Improve Performance by Engaging
Their Employees; and Sociology of
Organizations: Structures and Relationships. In High
Performance Healthcare: Using the Power of Relationships to Achieve Quality,
Efficiency and Resilience, she presents her findings from ten years of
research in the healthcare industry. In her newest book Transforming Relationships for High Performance: The Power of Relational Coordination, she
explores the multi-interventional process that enables sustainable scalable
change. Before joining
the faculty at Brandeis University, Dr. Gittell received her PhD from the
Massachusetts Institute of Technology Sloan School of Management and taught at
the Harvard Business School.
Anthony L Suchman is a practicing physician, Clinical Professor of Medicine at the University of Rochester, and senior consultant and founder of Relationship Centered Health Care. Drawing upon diverse interests and experiences, his work focuses on improving human interaction and collaborative decision-making across all levels of healthcare – from the front lines of patient care to the executive suite and boardroom. His most recent book, Leading Change in Healthcare: Transforming Organizations Using Complexity, Positive Psychology and Relationship-Centered Care, has recently been published by Radcliffe Publishing. Dr. Suchman received his MD degree from Cornell University and an MA in Organizational Change from the University of Hertfordshire.