Improving Work Processes With Relational Coordination: Integrating the RC Survey into Interventions




Improving Work Processes with Relational Coordination |  Go to Online Registration & Payment

Orientation: TBD

Instructional Blocks: April 6-8, 2022

Follow-up Group Coaching: TBD

About the Program

This interactive workshop teaches the fundamentals of applied relational coordination theory through the six stages of change and provides participants the opportunity to “learn by doing.”

Six Stages of Change
Stage 1:  Explore context, create change team
Stage 2:  Define and map the work process 
Stage 3:  Introduce, design and launch the RC Survey
Stage 4:  Share and interpret the survey results
Stage 5:  Co-create customized interventions
Stage 6:  Implement, assess and adjust interventions

Session Dates and Times


Instructional Blocks
April 6, 2022 | 12:00 PM – 5:00 PM ET
April 7, 2022 | 12:00 PM – 5:00 PM ET
April 8, 2022 | 9:30 AM – 1:30 PM ET

Follow-up Group Coaching


*Times subject to change based on participant time zones.


Online via Zoom and Canvas


Regular Registration $3,000 + Book*
RCC Partner Registration $2,700 + Book*
*Book to be purchased by participant, available on Amazon (approximately $30).

Discounts are available for students and for multiple participants from the same organization. If you need to cancel your course registration, please note that we cannot offer refunds for workshop registrations; however, we can transfer the registration fee to another course or to another person.


Registration Deadline:  March 1, 2022, 5PM ET

Please register early to reserve space in this program, especially with group registration. Enrolled participants are required to have an improvement project working with an interprofessional team or community organization to practice skills and apply knowledge gained during the workshop.     

Contact with questions or to inquire about a discount.


Additional Details


Participants' Comments

“It was a very useful workshop that has broadened my understanding of the use of relational coordination in the workplace and the techniques for facilitating the intervention."
“It was a pleasure to see two very skilled facilitators — working together in a highly professional manner, making more synergy.”
“I liked the organization of the workshop, the knowledge exchanged and the open-mindedness of all the attendees.”
"I learned to more clearly determine the focus of the survey and align with client context and goals."
“It was useful to learn how to interpret the data and consider appropriate interventions.”
“The review of the survey development process was critical for me."
"It was helpful to be able to work on interpreting different sets of results.”
“Doing the role plays helped me helped me recognize how I might really enact the process and the barriers/realities I might encounter.”
“The course was very concrete; the combination of examples and evidence based knowledge made it an eye-opener in many ways.”
“I valued the discussions of real practices; structural problems.”
“I appreciated the engaging nature of the learning environment fostered by the instructors and the participants.”


The next workshop is an online program consists of three parts. After an initial 1.5-hour welcome and orientation on Zoom (October 7, 2021), participants will pursue some brief independent study to gain foundational knowledge about the Relational Coordination model and its research base. Part 2 consists of two 5-hour online sessions and one 4-hour on 3 consecutive days (October 21-23, 2021) that will provide videos, case examples, instruction and practice in defining work processes to be studied, relational mapping, setting up the survey, interpreting it, sharing back the survey results and planning follow up activities that both foster RC and embody its principles of partnership and engagement. Part 3 consists of three 1.5-hour group coaching video conference calls (December 15, 2021; February 9, 2022; April 13, 2022) to discuss and learn from participants’ actual work in progress.

Workshop Location: Online Program
Course Dates/Hours: Orientation/October 7, 2021 (4:00-6:00 ET; times subject to change based on participant time zones); Instructional Blocks/October 21-22, 2021 (12:00-5:00 ET) and October 23, 2021 (9:30-1:30 ET); Follow-up Group Coaching video conferences/December 15, 2021; February 9, 2022; April 13, 2022 (each 4:00-6:00 ET). While not required, we strongly encourage you to plan to attend all 3 sessions.

Fee Information


Regular Registration: $3,000

RCC Partner Registration: $2,700

The registration fee includes all sessions and materials. Discounts are aavailable for students and for multiple participants from the same organizartion. If you need to cancel after you register we cannot offer refunds for workshop registrations but you can transfer your fee to another course or to another person. 

Please contact with questions or to inquire about a discount

Sponsor a Workshop

Contact us if you'd like to sponsor a course at your organization.

For More Information

Contact Tony Suchman at or call 585.721.9187.

Thanks for your interest and we hope to see you at our next workshop!