Improving Work Processes with Relational Coordination
Integrating the RC Survey into Interventions
April 3-4, 2020 | Waltham, Massachusetts (Boston area) | Go to Online Registration & Payment
This advanced workshop will help you learn how to use the Relational Coordination (RC) Survey in interventions to improve work processes and collaboration across the continuum from small co-located work groups to virtual teams to whole organizations and inter-organizational consortia. If you have experience in group facilitation or process consulting and want to take your understanding of RC to a higher level, we invite you to join us. This program will also help you prepare for the RC Certification.
Effective teamwork takes more than a group
of individuals skillfully carrying out their specialized tasks. It requires
interdependence: the ability of the team members to understand how their work
processes intersect and to respond to each other’s changing needs and
circumstances. What’s more, they need to be able to do this on their own in
real time, under conditions of performance pressure and uncertainty, and without
waiting for direction from a supervisor. This is the relational core of teamwork and, at a higher level of scale, of successful system function.
Brandeis University professor Jody Hoffer
Gittell named this quality of high-performing teams “Relational Coordination”
and developed a theory to explain how it impacts performance and how organizations upoort or undermine its development. She also developed a survey instrument to measure it. Her groundbreaking research
has demonstrated that teams with high scores on the Relational Coordination
Survey achieve higher quality, work more efficiently, better satisfy their
customers or patients, and enjoy more worker satisfaction and resilience.
Since 2009, physician-consultant-researcher
Tony Suchman has been working with Jody to develop practical work applications of RC theory and the RC Survey, creating a powerful interventional approach for improving work processes, fostering positive work environments and improving performance. To share what they’ve been learning, they have
developed this program for organizational leaders and both internal and external
The program is in three parts. It begins with
some brief independent study that presents foundational knowledge about the
Relational Coordination model and its research base. Part 2 consists of a 1.5
day workshop that provides instruction and practice in defining work processes
to be studied, setting up the survey, interpreting it, sharing back the survey
results and planning follow up activities that both foster RC and embody its
principles of partnership and engagement. The third part consists of three two-hour video conference calls to discuss and learn from participants’ actual work in progress. To tailor the session to your needs, we will ask you to submit brief reports before each conference call describing the stage and progress of a project that involves measuring and improving RC. (Having a project is not a requirement for participation; lots can be learned from others’ cases.)
If you have experience in group facilitation or process consulting and want to take your understanding of RC to a higher level, we invite you to join us. This program will also help you prepare for the RC Certification.
Certification on Relational Coordination Survey
This workshop can help individuals prepare for RC Certification
. The topics covered in this program closely parallel the areas of knowledge and skill that are assessed in the certification process. This workshop is not
a required prerequisite for certification, and completion of this course does not qualify participants for certification. This workshop and the certification process are separate and distinct programs. More information about the Certification Program is available at https://heller.brandeis.edu/relational-coordination/resources/certification.html
Marjorie M. Godfrey, Ph.D., MS, BSN, FAAM, is Co-Director of The Dartmouth Institute Microsystem Academy and Lecturer for The Dartmouth Institute for Health Policy and Clinical Practice, Geisel School of Medicine at Dartmouth, Lebanon, New Hampshire. Dr. Godfrey is a national and international leader of designing and implementing improvement strategies targeting the place where patients, families, and care teams meet the clinical microsystem. She has lead interprofessional quality improvement education and practice with collaboration with academic nursing and interprofessional colleagues, front line systems of care, healthcare organizations, national professional organizations and health care systems around the world. Margie is co-author of two textbooks Quality by Design 2007 and Value by Design 2011 along with peer reviewed publication in national and international professional journals. She is the founder of The Dartmouth Institute Microsystem Academy and co-developed The Microsystem Coaching Academy in Sheffield, UK.
Anthony L. Suchman, MD, MA is a primary care physician, Clinical Professor of Medicine at the University of Rochester, and senior consultant and founder of Relationship Centered Health Care. Drawing upon diverse interests and experiences, Tony's work focuses on improving human interaction and collaborative decision-making across all levels of healthcare - from the front lines of patient care to the executive suite and boardroom. His most recent book, Leading Change in Healthcare: Transforming Organizations Using Complexity, Positive Psychology and Relationship-Centered Care, has recently been published by Radcliffe Publishing. Dr. Suchman received his MD degree from Cornell University and a MA in Organizational Change from the University of Hertfordshire.