Presenters | Ed Schein | Diane B Rawlins | Tony Suchman
October 2-4, 2017 | Half Moon Bay, CA
Effective healthcare has always depended
upon high quality relationships and effective group collaboration. That’s true now more than ever in this time of
system transformation to meet the quadruple aim of high quality, excellent
patient experience, low cost, and a healthy workforce. As pointed out by Ed
Schein, a leading organizational theorist and master consultant, these
relationships cannot be merely transactional (carrying out a mechanical,
impersonal task). They need to be personalized, with sufficient engagement and
trust to allow people to speak their truth about what’s really happening and be
open to hearing each other:
Patients need to be able to disclose what they're really afraid of, describe a
symptom that might be embarrassing or acknowledge a high-risk behavior.
members must be able to speak up about errors that have happened or are just
about to happen, voice their perceptions and ideas in process improvement
projects and give each other feedback about their impact on each other.
line workers and management must be able to tell each other the truth about how
things are going and to trust each other enough to make major changes together.
When people don’t speak up, everyone misses out on
critical information. Work can’t be coordinated effectively; the right work may
not even get done. Patients and staff
feel disconnected, disrespected and dissatisfied. Clinical outcomes and
organizational performance suffer.
Enter Humble Healthcare. Humility is an
attitude of respect and service. It is a valuing of and openness to learning
from one another. It is the antithesis of arrogantly wielded hierarchical
authority, which inhibits the open flow of information and insidiously
undermines trust and safety.
Humble Healthcare means evolving a culture of
humility, with trusted relationships at every level – patient-clinician, healthcare
team and worker-management – built on a foundation of respect and engagement.
We invite you to
join us – three innovators in the fields of organizational culture, relational
coordination and relational leadership – to explore Humble Healthcare in a
2-day workshop. Together we will:
Humble Healthcare and review evidence that shows how much it matters;
skills for creating trust and engagement moment by moment in the exam room, the
board room and everywhere in between;
principles and methods for evolving a relational organizational culture;
about specific action steps you can take to promote Humble Healthcare in your
Logistics and Schedule
The next workshop will be October 2-4, 2017 at the Beach House in Half Moon Bay, CA.
Schedule -- October 2/4:30-9:00 pm; October 3/8:30 am-9:00 pm; October 4/8:30 am-12:30 pm.
Ed Schein is
Professor Emeritus of the Massachusetts Institute of Technology (MIT) Sloan
School of Management. He was educated at the University of Chicago,
Stanford University, and Harvard University, where he received his Ph.D. in
Social Psychology. He worked at the Walter Reed Institute of Research for
four years and then joined MIT in 1956, where he taught until 2005. Among his
extensive publications are Organizational
Psychology, 3d Ed. (1980), Process Consultation Revisited
(1999), Organizational Culture and Leadership, 5th Ed. (2010), and The Corporate Culture Survival
Guide, 2d Ed., (2009). His
most recent books include 2009 he published Helping (2009),
a book on the general theory and practice of giving and receiving help, Humble Inquiry (2013) which explores why
helping is so difficult in western culture, and Humble Consulting (2016), which revises the whole model of how to
consult and coach. Ed continues to consult with various local and international
organizations on a variety of organizational culture and career development
issues, with special emphasis on safety and quality in health care, the nuclear
energy industry, and the US Forest Service.
Diane B Rawlins, principal at InsideOut Consulting LLC, has been working for over 25 years as a consultant, coach, facilitator and teacher with healthcare leaders and clinicians. Her work is anchored in helping people learn how to thrive and adapt in a world of high urgency, velocity, volume, as well as opportunity and possibility. Diane was a founding partner of Appreciative Inquiry Consulting, LLC, a global consultancy committed to creating positive transformation in organizations and communities. She is currently an affiliate at Cambridge Leadership Associates, as well as a senior consultant for Stanford Health Care. A current focus of her consulting practice is integrating Lean process improvement with adaptive and relational leadership approaches to animate the core Lean principles of respect and continuous improvement.
Anthony L Suchman is a practicing physician, Clinical Professor of Medicine at the University of Rochester, and senior consultant and founder of Relationship Centered Health Care. Drawing upon diverse interests and experiences, his work focuses on improving human interaction and collaborative decision-making across all levels of healthcare – from the front lines of patient care to the executive suite and boardroom. His most recent book, Leading Change in Healthcare: Transforming Organizations Using Complexity, Positive Psychology and Relationship-Centered Care, has recently been published by Radcliffe Publishing. Dr. Suchman received his MD degree from Cornell University and an MA in Organizational Change from the University of Hertfordshire.